UK STANDARD DELIVERY
£3.95 for orders under £50.00
Free for orders over £50.00
Please allow 3 working days.
Orders are dispatched Monday - Friday, excluding Bank Holidays.
UK FIRST CLASS DELIVERY: £5.95
Please allow 2 working days.
Orders must be placed by 1pm Monday - Friday, excluding Bank Holidays, to be dispatched on the same day.
STANDARD DELIVERY TO EUROPE
Up to 2kgs: £10.95
Up to 4kgs: £21.00
Delivery times vary by country, please allow up to 14 working days.
Customers from EU member states are limited to a single transaction spend of £134.99 to comply with new EU VAT rules.
Customers from non-EU member states will be responsible for any duty charged at Customs for goods imported.
REST OF THE WORLD
Up to 2kgs: £25.00
Up to 4kgs: £35.00
Up to 6kgs: £50.00
Up to 8kgs: £65.00
Tracked service, please allow up to 10 working days for delivery.
Customers will be responsible for any duty charged at Customs for goods imported.
You have the statutory right to cancel orders at any time within 14 working days after the day the items were received. This applies to all our products on the understanding that they are in their original wrapper and unused/worn.
To cancel your purchase within the 14 day cooling off period, you must inform us of your decision in writing – by letter or email.
We will refund you the full purchase price, less postage and packing charges, as soon as possible and within a maximum of 30 days. This is conditional on the goods being returned in their original condition and packaging within 14 days of cancellation.
Please note you will be responsible for the costs of returning the items to us unless we delivered them to you in error or the items were damaged or defective. We do not accept responsibility for returns lost or damaged in transit to us.
In the unlikely event that we cannot satisfy your order because the item is not available, we will contact you to offer an alternative. If a product arrives damaged, or is defective, please notify us within seven working days and we will replace it.
Please note that if your item was given as a gift then you will need to ask the purchaser to contact us to arrange the return and refund.
Very happy with the product very well made
Lovely good quality tent for my little one. Very easy to assemble.
Gorgeous tent - boys loved it! Amazing customer service when I had an issue - quick response, fast action to resolve. Thank you - we love Tractor Ted! (Including your books and programme)