There may be a delay to our delivery services due to the Royal Mail strikes.
Please allow extra working days for your delivery to reach you.
LAST CHRISTMAS POSTING DATES
16th December for UK Standard delivery and 19th December for UK First Class delivery due to Royal Mail Industrial Action planned in the run up to Christmas.
We recommend ordering Personalised items prior to 9th December to allow for production and delivery.
9th December for Ireland, Europe and USA
1st December for Australia and New Zealand
For other countries and for more details please email our Customer Services Team at firstname.lastname@example.org for assistance.
UK STANDARD DELIVERY
£3.95 for orders under £50.00
Free for orders over £50.00
Please allow 3 working days.
UK FIRST CLASS DELIVERY: £5.95
Please allow 2 working days.
STANDARD DELIVERY TO EUROPE
Up to 2kgs: £10.95
Up to 4kgs: £21.00
Delivery times vary by country, please allow up to 14 working days.
Customers from EU member states are limited to a single transaction spend of £134.99 to comply with new EU VAT rules.
Customers from non-EU member states will be responsible for any duty charged at Customs for goods imported.
REST OF THE WORLD
Up to 2kgs: £15.95
Up to 4kgs: £30.00
Please allow 14 working days for delivery.
Customers will be responsible for any duty charged at Customs for goods imported.
You have the statutory right to cancel orders at any time within 14 working days after the day the items were received. This applies to all our products on the understanding that they are in their original wrapper and unused/worn.
To cancel your purchase within the 14 day cooling off period, you must inform us of your decision in writing – by letter or email.
We will refund you the full purchase price, less postage and packing charges, as soon as possible and within a maximum of 30 days. This is conditional on the goods being returned in their original condition and packaging within 14 days of cancellation.
Please note you will be responsible for the costs of returning the items to us unless we delivered them to you in error or the items were damaged or defective. We do not accept responsibility for returns lost or damaged in transit to us.
In the unlikely event that we cannot satisfy your order because the item is not available, we will contact you to offer an alternative. If a product arrives damaged, or is defective, please notify us within seven working days and we will replace it.
Please note that if your item was given as a gift then you will need to ask the purchaser to contact us to arrange the return and refund.
Present for my 2 grandsons
Marvellous! I ordered the play house for my little grandsons aged 2&1. Obviously they haven’t played with ít but I’ve had a good look at it and they’ll love it!
Got this for my daughter's 3rd birthday and its gone down really well, sturdy, and well detailed + as its a fabric cover and not plastic it doesn't become a heat trap on the warm days.
Amazing customer service
I had experienced trouble receiving my order due to customs in Ireland. After ringing Tractor Ted offices all.of this was sorted so easily and efficiently. It was a real pleasure dealing with your company. My tent arrived on time for my nephew's first birthday and he loves it. Would recommend Tractor Ted to everyone. Thank you, Claire Lynott