There may be a delay to our delivery services due to the Royal Mail strikes.
Please allow extra working days for your delivery to reach you.
LAST CHRISTMAS POSTING DATES
16th December for UK Standard delivery and 19th December for UK First Class delivery due to Royal Mail Industrial Action planned in the run up to Christmas.
We recommend ordering Personalised items prior to 9th December to allow for production and delivery.
9th December for Ireland, Europe and USA
1st December for Australia and New Zealand
For other countries and for more details please email our Customer Services Team at firstname.lastname@example.org for assistance.
UK STANDARD DELIVERY
£3.95 for orders under £50.00
Free for orders over £50.00
Please allow 3 working days.
UK FIRST CLASS DELIVERY: £5.95
Please allow 2 working days.
STANDARD DELIVERY TO EUROPE
Up to 2kgs: £10.95
Up to 4kgs: £21.00
Delivery times vary by country, please allow up to 14 working days.
Customers from EU member states are limited to a single transaction spend of £134.99 to comply with new EU VAT rules.
Customers from non-EU member states will be responsible for any duty charged at Customs for goods imported.
REST OF THE WORLD
Up to 2kgs: £15.95
Up to 4kgs: £30.00
Please allow 14 working days for delivery.
Customers will be responsible for any duty charged at Customs for goods imported.
You have the statutory right to cancel orders at any time within 14 working days after the day the items were received. This applies to all our products on the understanding that they are in their original wrapper and unused/worn.
To cancel your purchase within the 14 day cooling off period, you must inform us of your decision in writing – by letter or email.
We will refund you the full purchase price, less postage and packing charges, as soon as possible and within a maximum of 30 days. This is conditional on the goods being returned in their original condition and packaging within 14 days of cancellation.
Please note you will be responsible for the costs of returning the items to us unless we delivered them to you in error or the items were damaged or defective. We do not accept responsibility for returns lost or damaged in transit to us.
In the unlikely event that we cannot satisfy your order because the item is not available, we will contact you to offer an alternative. If a product arrives damaged, or is defective, please notify us within seven working days and we will replace it.
Please note that if your item was given as a gift then you will need to ask the purchaser to contact us to arrange the return and refund.
Great service and lovely products
Very good experience. The gifts were for my grandson who absolutely loves Tractor Ted and he loved everything we bought. Good quality and excellent service
Quality not the best but my son loves it
From placing the order to receiving the items was very quick. I think the quality of the towel isn’t the best especially for the price but my son loves it
Really pleased with the products fast delivery my son won't take the hat off
Tractor Ted towel
Disappointed in the thickness of the towel, but I guess it will be loved because it has Tractor Ted on it.
Dear Heather, I am sorry to hear that you are not happy with the towel. Please contact our customer service team on email@example.com and they will be able to help. Kind regards Jo
Poor beyond belief
The towel arrived and looked bald in places as it was so thin and poor quality. I tried to brush it so that it didn't look bald, but no joy. I contacted customer service who said that was the design of it. Find it hard to believe that a towel is deigned to look bald. Was informed that if have to pay postage to return so decided to keep it as a rag for the car. Very disappointing as normally its great quality products.