There may be a delay to our delivery services due to ongoing disruption at the Royal Mail.
Please allow extra working days for your delivery to reach you.
UK STANDARD DELIVERY
£3.95 for orders under £50.00
Free for orders over £50.00
Please allow 3 working days.
UK FIRST CLASS DELIVERY: £5.95
Please allow 2 working days.
STANDARD DELIVERY TO EUROPE
Up to 2kgs: £10.95
Up to 4kgs: £21.00
Delivery times vary by country, please allow up to 14 working days.
Customers from EU member states are limited to a single transaction spend of £134.99 to comply with new EU VAT rules.
Customers from non-EU member states will be responsible for any duty charged at Customs for goods imported.
REST OF THE WORLD
Up to 2kgs: £25.00
Up to 4kgs: £35.00
Up to 6kgs: £50.00
Up to 8kgs: £65.00
Tracked service, please allow up to 10 working days for delivery.
Customers will be responsible for any duty charged at Customs for goods imported.
You have the statutory right to cancel orders at any time within 14 working days after the day the items were received. This applies to all our products on the understanding that they are in their original wrapper and unused/worn.
To cancel your purchase within the 14 day cooling off period, you must inform us of your decision in writing – by letter or email.
We will refund you the full purchase price, less postage and packing charges, as soon as possible and within a maximum of 30 days. This is conditional on the goods being returned in their original condition and packaging within 14 days of cancellation.
Please note you will be responsible for the costs of returning the items to us unless we delivered them to you in error or the items were damaged or defective. We do not accept responsibility for returns lost or damaged in transit to us.
In the unlikely event that we cannot satisfy your order because the item is not available, we will contact you to offer an alternative. If a product arrives damaged, or is defective, please notify us within seven working days and we will replace it.
Please note that if your item was given as a gift then you will need to ask the purchaser to contact us to arrange the return and refund.
The bottle is cute my son loves it. I gave 3 stars because is very hard to open to drink, my son cannot open by himself and and also in less than 2 weeks of usage the part of the straw where you put your mouth became white
Dear Lulia, Thank you for your comment. If you would like to email our customer service team on email@example.com and they will be able to help you. Kind regards Jo
A lovely water bottle for my tractor mad 2 year old! He’s really happy with it!
My daughter loves her new water bottle and drinks loads of water now! She loves to point out Tractor Ted and the other vehicles on the cup. The only reason I gave it 4 stars is because there is no air hole at the top of the lid so the bottle creates a vacuum after only taking small sips and then makes it hard to drink more. A little air hole would go a long way to making this the perfect water bottle and I've seen leak proof ones on other bottles that I'm sure could be copied here. My daughter struggles to take long drinks because of this.
Great bottle. Only lowered the starbas my little one can't open it without help. We love it though