Last Order Dates for Christmas
Place your order before the specified dates to ensure your order arrives in time for Christmas! We recommend ordering early to avoid any last minute delays.
UK
Order before 1pm Friday 20th December for Standard Delivery, First Class Delivery and DPD Express Delivery.
Personalised Storybooks - order by Friday 13th December for Christmas delivery.
INTERNATIONAL
Rest of World: Order before 1pm Friday 6th December
Ireland and USA: Order before 1pm Friday 13th December
We aim to dispatch all orders within 48 hours. Once your order has dispatched you’ll receive a shipping confirmation email that includes a live tracking link.
Please note that our delivery timeframes are based on working days only, and do not include weekends or Bank Holidays.
ROYAL MAIL
UK STANDARD DELIVERY
£3.95 for orders under £50.00
Free for orders over £50.00
Delivery est. 2 - 3 working days.
Orders are dispatched Monday - Friday, excluding Bank Holidays.
UK FIRST CLASS DELIVERY: £5.95
Delivery est. 1 - 2 working days.
Orders must be placed by 1pm Monday - Friday, excluding Bank Holidays, to be dispatched on the same day.
UK MAINLAND DPD EXPRESS DELIVERY: £8.95
Please allow 1 working day.
Orders must be placed by 1pm Monday - Thursday, excluding Bank Holidays, to be dispatched on the same day.
Orders placed after 1pm Thursday – Sunday will be delivered within 1 – 2 working days.
UK Mainland only.
STANDARD DELIVERY TO EUROPE
Up to 2kgs: £10.95
Up to 4kgs: £21.00
Delivery times vary by country, please allow up to 14 working days.
Please note:
Customers from EU member states are limited to a single transaction spend of £134.99 to comply with new EU VAT rules.
Customers from non-EU member states will be responsible for any duty charged at Customs for goods imported.
REST OF THE WORLD
Up to 2kgs: £15.50
Up to 4kgs: £30.00
Up to 6kgs: £40.00
Up to 8kgs: £50.00
Tracked service, please allow up to 10 working days for delivery.
Customers will be responsible for any duty charged at Customs for goods imported.
UK Returns
We hope you love your purchase, but if you’ve changed your mind we offer the following return and exchange options.
Refund
- We offer refunds for any items returned within 30 days of purchase, provided they are returned unused and in their original condition.
- Refunds will exclude any delivery charges.
- Original condition includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
- Please contact us admin@tractorted.co.uk to arrange the return of any items.
- You will need to cover the return delivery costs.
- Please allow up to 5 working days for refunds to be processed.
Exchange
- We offer exchanges of any items within 30 days of purchase, provided they are returned unused and in their original condition.
- Original condition includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
- Please contact us admin@tractorted.co.uk to arrange the exchange of any items.
- You will need to cover the return delivery costs, and we will send out the exchanged items to you at no charge within 7 working days.
Damaged / Faulty Items
- In the unlikely event that an item arrives either damaged or faulty please notify us admin@tractorted.co.uk within 14 days of receiving your order.
- We will refund you the cost of the item, delivery charges and pay for the return.
- Please contact us admin@tractorted.co.uk to arrange the return of your items.
- If a fault develops outside of the 30-day return period, please contact us so we can discuss the fault with you and agree the best way forward.
Your right to cancel
You have the right to change your mind within 14 days and receive a refund. You have 14 days after the day you receive the item to cancel your order by notifying us either by email or post.
The items must be returned to us within 14 days from the day you communicate your cancellation, and you need to cover the cost of the return.
Items must be returned to us unused and in their original condition. This includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
We will refund you the full purchase price of the items, excluding any delivery charges, within a maximum of 30 days.
We do not accept responsibility of returned items that are damaged or lost in transit.
Unfortunately, we cannot accept international returns. If your international order is faulty please contact us admin@tractorted.co.uk.