We accept Visa, Mastercard, AMEX and Switch/Maestro. Payment is taken through the website using a secure payment gateway.
Making a purchase is easy. Just click on any items that you wish to purchase and they will be automatically added to your Shopping Cart.
Once you have finished selecting the items that you wish to purchase, click on 'Checkout' and complete your order. New customers will need to register their customer details in order for us to fulfil your order.
Click on the "Cart" icon to view and edit the contents of your basket.
Once your order has left our warehouse, we'll send you an email confirmation.
Please see Delivery Cost & Timings for details on shipping times.
During periods of high demand, such as Christmas or sales, orders may take longer to dispatch.
Please contact our Customer Services Team at email@example.com for further details.
All prices include VAT (where applicable) at the prevailing rate and this is chargeable on all orders within the EU. For orders originating outside the EU, this amount will be deducted from the cost of the goods. For more information, please contact us.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
We hope that you will be delighted with your goods. If, for some reason, you are not, you are welcome to return goods in a sealed, new condition for exchange or a full refund. This does not affect your statutory rights as a consumer.
Please contact our Customer Services Team on firstname.lastname@example.org for any queries that you may have regarding returns, replacements and refunds.
You have the statutory right to cancel orders at any time within fourteen working days after the day the items were received. This applies to all our products on the understanding that they are in their original wrapper and unused/worn.
To cancel your purchase within this 14 working day "cooling off" period, you must inform us of your decision in writing by letter or email. We will refund you the full purchase price, less postage and packing charges, as soon as possible and within a maximum of 30 days. This is conditional on the goods being returned in their original condition and packaging within 14 days of cancellation.
In the unlikely event that we cannot satisfy your order because the item is not available, we will contact you to offer an alternative. If a product arrives damaged, or is defective, please notify us within seven working days and we will replace it.
Please note you will be responsible for the cost of returning the items to us unless we delivered them to you in error or if the items are damaged or defective.
We do not accept responsibility for returns lost or damaged in transit to us.
If a product arrives damaged, or is defective, please notify us within seven working days and we will replace it.
Please note that if your item was given as a gift then you will need to ask the purchaser to contact us to arrange the return and refund.
If you are shopping from outside of the UK please place your order and your credit card company will convert the transaction to your own currency. Full details to non UK addresses can be found by checking 'Delivery and Returns' below.
DELIVERY & RETURNS
UK STANDARD DELIVERY: £3.95 for orders under £50.00
UK STANDARD DELIVERY: Free for orders over £50.00
Please allow 3 working days for delivery.
UK FIRST CLASS DELIVERY: £5.95
Please allow 2 working days for delivery.
STANDARD DELIVERY TO EUROPE
Up to 2kgs: £10.95
Up to 4kgs: £21.00
Delivery times vary by country, please allow up to 14 working days.
Customers from EU member states are limited to a single transaction spend of £134.99 to comply with new EU VAT rules.
Customers from non-EU member states will be responsible for any duty charged at Customs for goods imported.
REST OF THE WORLD
Up to 2kgs: £15.95
Up to 4kgs: £30.00
Please allow 14 working days for delivery.
Customers will be responsible for any duty charged at Customs for goods imported.
Once your order has left our warehouse, you'll receive an email confirmation. Once items have left our warehouse, Tractor Ted takes no responsibility for delivery.
Your order will be handed to the Royal Mail for delivery. Depending on delivery service chosen, orders can be tracked. During busy times and sales periods, some delivery times may take longer than usual.
If you required assistance with delayed items, please contact our Customer Services Team at email@example.com or call 01373 834500. If possible, have your Tractor Ted Order No (WXXXX) to hand.
We hope you love your purchase, but if you’ve changed your mind we offer the following return and exchange options.
- We offer refunds for any items returned within 30 days of purchase, provided they are returned unused and in their original condition.
- Refunds will exclude any delivery charges.
- Original condition includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
- Please contact us firstname.lastname@example.org to arrange the return of any items.
- You will need to cover the return delivery costs.
- Please allow up to 5 working days for refunds to be processed.
- We offer exchanges of any items within 30 days of purchase, provided they are returned unused and in their original condition.
- Original condition includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
- Please contact us email@example.com to arrange the exchange of any items.
- You will need to cover the return delivery costs, and we will send out the exchanged items to you at no charge within 7 working days.
Damaged / Faulty Items
- In the unlikely event that an item arrives either damaged or faulty please notify us firstname.lastname@example.org within 14 days of receiving your order.
- We will refund you the cost of the item, delivery charges and pay for the return.
- Please contact us email@example.com to arrange the return of your items.
- If a fault develops outside of the 30-day return period, please contact us so we can discuss the fault with you and agree the best way forward.
Your right to cancel
You have the right to change your mind within 14 days and receive a refund. You have 14 days after the day you receive the item to cancel your order by notifying us either by email or post.
The items must be returned to us within 14 days from the day you communicate your cancellation, and you need to cover the cost of the return.
Items must be returned to us unused and in their original condition. This includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
We will refund you the full purchase price of the items, excluding any delivery charges, within a maximum of 30 days.
We do not accept responsibility of returned items that are damaged or lost in transit.
Unfortunately, we cannot accept international returns. If your international order is faulty please contact us firstname.lastname@example.org.
TRACTOR TED EVENTS
Tractor Ted LIVE visits around 100 events each year from Scotland to Southampton. We endeavour to visit as many areas of the UK and RoI as we can although some regions may be limited due to their location from the Tractor Ted offices in Somerset.
We also support county shows and large rural events subject to availability. Please contact the Tractor Ted events team at email@example.com if you would like us to attend an event that you are organising.
Tractor Ted attends events that are co-ordinated by third party organisers be they Tractor Ted retailers or county shows. All details pertaining to admission costs, directions, opening times etc., should be addressed to the venue itself.
Tractor Ted endeavours to support as many charities as feasible. As you will understand, however, we receive hundreds of charitable requests each year.
We do try and support individual/independent fundraising efforts where we can. To enable this, we ask that…
1: Please send an SAE to Tractor Ted Customer Services, Highchurch, Radstock, Somerset, BA3 5XT a minimum of 2 months prior to your charity event with a letter explaining what event you are looking for Tractor Ted to support.
2: Where feasible, Tractor Ted will send out products that you can use as part of your fundraising efforts. Please note that we cannot support all charities but will do our best to accommodate where feasible.
TERMS & CONDITIONS
Tractor Ted is the trading name for Tractorland Ltd.
Here at Tractorland we are completely dedicated to providing a first class service to all of our Tractor Ted fans and customers. If you have any suggestions or comments please contact us on:
Address: Tractor Ted, Tractorland Ltd, Highchurch Farm, Hemington, Radstock, Somerset BA3 5XT
Tel: +44 (0)1373 834500
Company Reg No: 04406978
VAT No: 783618495
Tractor Ted is the Trading Name and Registered Trademark for Tractorland Ltd.
The information contained in this website has been prepared solely for the purpose of providing information about Tractor Ted and the products and services offered. Tractorland Ltd reserves the right to make alterations and corrections to the information contained in this website at any time without notice.
This website is provided ‘as is’ without any warranty or implied terms of any kind, either express or implied, including but not limited to any implied warranty or implied terms of merchantability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded. By accessing this website you agree that Tractorland Ltd will not be liable for any direct, indirect or consequential loss arising from the use of the information material contained in this website or from your access of other material on the internet via web links from this site.
The above exclusions and limitations apply only to the extent permitted by law. All Tractorland Ltd terms and conditions apply.
The copyright in the material contained in this website and any Tractor Ted or Tractorland Ltd trademarks and brands included in that material belong to Tractorland Ltd. No person may copy any part of this material from this website subject to the following conditions:
The material may be used only for that person’s own personal use and for non-commercial purposes. The copies must retain any copyright or other intellectual property notices contained in the original material. The products, technology or processes described on this site are protected by copyright, trademark and other intellectual property laws and may not be reproduced or appropriated in any manner without written permission from their respective owner(s).
The full address is:
Address: Tractor Ted, Tractorland Ltd, Highchurch, Hemington, Radstock, Somerset BA3 5XT
Tel: +44 (0)1373 834500
The GDPR is EU-designed legislation which came into force on 25 May 2018 with the objective to strengthen the rights of individuals when and how companies use, collect and share their personal data.
Tractorland Ltd keeps a record of your data to enable work to be carried out by the company including processing orders and sending e-mails. Data is only used where it is essential for the administration of customer and supplier orders.
Any financial data is processed using software with robust encryptions and all information is kept securely and not shared with any third parties.
You may choose to actively opt in to receive emails from time to time about our special offers and services (please see section on ‘Direct Marketing’ below). If you prefer not to receive these emails then you can unsubscribe at any time.
WHAT INFORMATION DO WE COLLECT?
Information you give us when you order a product.
This may include name, address, postcode, telephone number and email address. We use and store this information securely to handle orders, deliver products, process payments, send out invoices and communicate with you about orders and products.
Information you give us when you complete the form on the ‘Sign up to the Enews’ page.
This includes your name and email address and is used and stored securely to help keep you informed about Tractor Ted events, new products, competitions and special offers. Feedback you give us is used exclusively for Tractor Ted marketing purposes and helps improve our products and services.
Personal information you give us is treated in confidence and will not be passed on to a third party without your consent, except in the circumstances explained below.
The data you give us about yourself, will enable us to give you updates via email, using the contact details you provide, on promotions and services we think may be of interest to you.
To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site.
You will be asked to consent to receive marketing communications with the active ticking of a box. In addition, whenever you are contacted by email, you will be told how to opt out of being updated by email in the future.
We will not pass on your personal details to any other organisation without your express permission unless they are directly involved in the running or maintenance of this website.
From time-to-time Tractorland Ltd will run competitions via the website. If you wish to take part in any such competition you must, at the time of entry, confirm that you agree to be bound by the Competition Terms and Conditions below:
1: This competition is being run by Tractorland Ltd.
2: The competition is open to residents of the United Kingdom aged 18 years or over.
3: There is no entry fee and no purchase necessary to enter this competition.
4: Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
5: Closing date for entry will be as stated in the competition terms. After this date no further entries to the competition will be considered.
6: No responsibility can be accepted for entries not received for whatever reason.
7: The promoter reserves the right to cancel or amend the competition at any time.
8: The prize is as stated and no cash or other alternatives will be offered. The prize is not transferable.
9: Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
10: The winner will be chosen at random from all entries received and will be notified by email within 3 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize.
11: The promoter will notify the winner how the prize will be delivered.
12: The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
13: The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England
14: Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
15: Entry into the competition will be deemed as acceptance of these terms and conditions.
TRANSFER OF INFORMATION
Tractorland Ltd may disclose your personal information when there is a legal obligation to do so and transfer it to relevant authorities to the extent necessary or appropriate to comply with applicable laws or as may be required in legal proceedings.
We try to ensure that our website offers visitors exactly what they are looking for. To help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the website. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don’t link these addresses to any person’s name or identity.
CHILDREN UNDER THE AGE OF 18 YEARS
This site is aimed at users of various ages and there are no age barriers to anyone accessing the site. Tractorland Ltd does not intend to collect information from children under the age of 18 years.
Users under the age of 18 years should only use the site with the express permission of a parent or guardian and the parents or guardians of said users should review these Terms and Conditions carefully. We advise parents or guardians who permit chldren or young persons to use the site to communicate the importance of safety online.
It is the sole responsibility of the responsible parent or guardian to decide whether or not the content is appropriate for the child.
LINKING TO OTHER WEBSITES
CHANGES TO PERSONAL INFORMATION
If you want to check the accuracy of your personal information, or have it removed from our records, email us at firstname.lastname@example.org
AMENDMENTS TO OUR POLICY