Returns

UK Returns

We hope you love your purchase, but if you’ve changed your mind we offer the following return and exchange options.

Refund

  • We offer refunds for any items returned within 30 days of purchase, provided they are returned unused and in their original condition.
  • Refunds will exclude any delivery charges.
  • Original condition includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
  • Please contact us admin@tractorted.co.uk to arrange the return of any items.
  • You will need to cover the return delivery costs.
  • Please allow up to 5 working days for refunds to be processed.

Exchange

  • We offer exchanges of any items within 30 days of purchase, provided they are returned unused and in their original condition.
  • Original condition includes all original packaging, swing labels are in good condition and that the product can be resold at full price.
  • Please contact us admin@tractorted.co.uk to arrange the exchange of any items.
  • You will need to cover the return delivery costs, and we will send out the exchanged items to you at no charge within 7 working days.

Damaged / Faulty Items

  • In the unlikely event that an item arrives either damaged or faulty please notify us admin@tractorted.co.uk within 14 days of receiving your order.
  • We will refund you the cost of the item, delivery charges and pay for the return.
  • Please contact us admin@tractorted.co.uk to arrange the return of your items.
  • If a fault develops outside of the 30-day return period, please contact us so we can discuss the fault with you and agree the best way forward.

Your right to cancel

You have the right to change your mind within 14 days and receive a refund. You have 14 days after the day you receive the item to cancel your order by notifying us either by email or post.

The items must be returned to us within 14 days from the day you communicate your cancellation, and you need to cover the cost of the return.

Items must be returned to us unused and in their original condition. This includes all original packaging, swing labels are in good condition and that the product can be resold at full price.

We will refund you the full purchase price of the items, excluding any delivery charges, within a maximum of 30 days.

We do not accept responsibility of returned items that are damaged or lost in transit.

Unfortunately, we cannot accept international returns. If your international order is faulty please contact us admin@tractorted.co.uk.